Refund Policy
At Giovaro, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our refund policy below.
1. Eligibility for Refunds
You may request a refund if:
- You are not satisfied with your purchase.
- The item is unworn, unwashed, and in its original condition with all tags attached.
- The refund request is made within [30] days of receiving your order.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Items marked as final sale
- Intimate or sanitary items
3. How to Request a Refund
To initiate a refund:
- Contact our customer service team at [insert contact email] with your order number and the reason for the refund.
- Our team will provide you with instructions on how to return the item.
- Ship the item back to us using a trackable shipping method. You are responsible for return shipping costs unless the return is due to a defect or error on our part.
4. Processing Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [5-10] business days.
5. Exchanges
If you would like to exchange an item for a different size or color, please contact our customer service team for assistance. Exchanges are subject to the same eligibility criteria as refunds.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert contact email]. We will work with you to resolve the issue and arrange for a replacement or refund.
7. Changes to the Refund Policy
Rizz Pack reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
8. Contact Us
If you have any questions about our refund policy, please reach out to our customer service team at [insert contact email or phone number].